Current Issues
Bromley-By-Bow
Step free access is not available due to unavailability of station staff.
10 May 2026, 1:05 a.m.
Abbey Wood
Step free access is not available to the Southeastern/Thameslink platforms due to a faulty lift.
10 May 2026, 1:05 a.m.
Moorgate
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
10 May 2026, 1:05 a.m.
Ruislip
The ramp providing level access between the train and the eastbound platform is not in service due to unavailability of station staff.
10 May 2026, 1:05 a.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to planned maintenance. For step free access use the Moorgate station entrance.
10 May 2026, 1:05 a.m.
Hillingdon
Step free access is not available due to unavailability of station staff.
10 May 2026, 1:05 a.m.
Buckhurst Hill
The ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
10 May 2026, 1:05 a.m.
Hillingdon
No step Free Access - Step free access is not available due to unavailability of station staff.
9 May 2026, 9:50 p.m.
Gospel Oak
No Step Free Access- Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
9 May 2026, 5:45 p.m.
New Cross Gate
No Step Free Access- Step free access is not available to platforms 1 and 2 towards West Croydon, Crystal Palace, Victoria, Sutton and Caterham due to a faulty lift. Call us on 0343 222 1234 if you need further information.
9 May 2026, 10:10 a.m.
Shadwell
Step free access is not available to the DLR due to a faulty lift.
8 May 2026, 6:30 p.m.
Bank
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
8 May 2026, 6:15 p.m.
Step free access is not available due to faulty lifts.
8 May 2026, 5:45 p.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
8 May 2026, 7:35 a.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
7 May 2026, 1:05 a.m.
Barkingside
The ramp providing level access between the platforms and the trains is not in service due to unavailability of staff.
6 May 2026, 11:20 a.m.
Barking
Step free access is not available due to a faulty lift.
5 May 2026, 6:25 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
1 May 2026, 11:50 a.m.
Langdon Park
Step free access is not available due to planned maintenance.
30 Apr 2026, 2:20 p.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Resolved Issues
Ruislip
Step free access has now been restored at this station. 10 May 2026, 12:35 a.m.
Buckhurst Hill
Step free access has now been restored at this station. 10 May 2026, 12:30 a.m.
South Woodford
Step free access has now been restored at this station. 10 May 2026, 12:10 a.m.
Hillingdon
Step free access has now been restored at this station. 10 May 2026, 12:30 a.m.
Ickenham
Step free access has now been restored at this station. 9 May 2026, 8:15 p.m.
Elm Park
Step free access has now been restored at this station. 9 May 2026, 6:10 p.m.
Newbury Park
Step free access has now been restored at this station. 9 May 2026, 4:40 p.m.
Hayes & Harlington
Step free access has now been restored at this station. 9 May 2026, 4:15 p.m.
Newbury Park
Step free access has now been restored at this station. 9 May 2026, 3:55 p.m.
Ickenham
Step free access has now been restored at this station. 9 May 2026, 8:15 p.m.
Moorgate
Step free access has now been restored at this station. 10 May 2026, 12:05 a.m.
Liverpool Street
Step free access has now been restored at this station. 10 May 2026, 12:05 a.m.
Harrow & Wealdstone
Step free access has now been restored at this station. 9 May 2026, 6:05 p.m.