Current Issues
West Hampstead
Step free access is not available to the eastbound Mildmay line platform due to a faulty lift.
12 Jul 2026, 3:15 a.m.
Canada Water
No Step Free Access- Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
12 Jul 2026, 2:24 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
12 Jul 2026, 12:13 a.m.
South Tottenham
Step free access is not available to the westbound platform due to a faulty lift.
12 Jul 2026, 12:13 a.m.
Mill Hill East
The ramp providing level access between the train and the platform is not in service due to unavailability of staff. The lift is still in service.
12 Jul 2026, 12:10 a.m.
New Cross
Step free access is not available to platform D due to a faulty ramp.
12 Jul 2026, 12:10 a.m.
King's Cross & St Pancras International
Step free access is not available to the Thameslink platforms at St Pancras International due to faulty lifts. London Underground is accepting tickets via reasonable routes to/from King's Cross.
12 Jul 2026, 12:09 a.m.
Imperial Wharf
Step free access is not available for trains towards Clapham Junction due to a faulty lift.
12 Jul 2026, 12:09 a.m.
Kilburn
Step free access is not available due to unavailability of station staff.
11 Jul 2026, 10:34 p.m.
West Drayton
Step free access is not available to platforms 2, 3, 4 and 5 due to a faulty lift.
11 Jul 2026, 2:28 p.m.
West India Quay
Step free access is not available for trains towards Poplar and Westferry due to a faulty lift.
11 Jul 2026, 12:53 p.m.
Royal Victoria
Step free access is not available between Seagull Lane and the footbridge due to a faulty lift. For trains to Beckton use the entrance on Victoria Dock Rd. For trains to Tower Gateway enter via Seagull Lane
11 Jul 2026, 12:46 p.m.
Taplow
Step free access is not available between the entrance on Approach Rd and the footbridge. For step free access to platform 3 (to Reading), use the entrance on Bath Road. Call 0343 222 1234 for more info.
11 Jul 2026, 9:28 a.m.
Imperial Wharf
No Step Free Access- Step free access is not available for trains towards Clapham Junction due to a faulty lift.
10 Jul 2026, 4:23 p.m.
South Tottenham
No Step Free Access- Step free access is not available to the westbound platform due to a faulty lift.
10 Jul 2026, 4:03 p.m.
Manor Park
Step free access is not available to the eastbound platform due to a faulty lift.
10 Jul 2026, 3:39 p.m.
West Brompton
Step free access is not available to the northbound Mildmay line / Southern platform due to a faulty lift.
10 Jul 2026, 3:33 p.m.
Cannon Street
Step free access is not available to the National Rail concourse due to a faulty lift.
10 Jul 2026, 4:35 a.m.
Chadwell Heath
Step free access is not available to the westbound Elizabeth line platform due to a faulty lift.
10 Jul 2026, 12:10 a.m.
Ickenham
Step free access is not available due to unavailability of station staff.
9 Jul 2026, 10:56 p.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
9 Jul 2026, 4:35 p.m.
Canonbury
Step free access is not available to platforms 2 & 3. For destinations via Canada Water take a train from platform 1 and change at Highbury & Islington. For destinations via Willesden Jn take a train from platform 3
9 Jul 2026, 4:32 p.m.
Canada Water
Step free access is not available between the ticket hall and the northbound Windrush line platform due to a faulty lift.
8 Jul 2026, 9:24 p.m.
Brixton
From Monday 6 until Monday 20 July, there will be no step-free access at Brixton Station due to planned lift works.<p><i>For step-free exit to street level, take the Victoria line to Vauxhall station. Then use buses 2 or 196, from Vauxhall bus station to return to Brixton. For step-free access to the Victoria line, please use Vauxhall station. Buses 2 or 196 both serve Vauxhall from bus stop T, on the opposite side of the road.</i></p>
6 Jul 2026, 3:30 a.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
3 Jul 2026, 2:51 p.m.
Hackney Wick
The lift to the westbound platform is out of service due to a fault. For step free access, use the ramp on Hepscott Road.
2 Jul 2026, 10:56 a.m.
East India
Step free access is not available to/from Nutmeg Lane due to a faulty lift. For step free access, use the entrance on Blackwall Way.
1 Jul 2026, 8:34 a.m.
Hackney Central
Step free access is not available to the westbound platform due to a faulty lift.
29 Jun 2026, 7:05 a.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
28 Jun 2026, 1:34 p.m.
Finchley Central
Step free access is not available to the northbound platform due to a faulty lift.
27 Jun 2026, 5:37 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
7 Jun 2026, 12:03 a.m.
Resolved Issues
Canada Water
Step free access has now been restored at this station. 12 Jul 2026, 3:25 a.m.
Mill Hill East
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.
Harrow-on-the-Hill
Step free access has now been restored at this station. 12 Jul 2026, 3:25 a.m.
Brixton
Step free access has now been restored at this station. 12 Jul 2026, 3:50 a.m.
Chorleywood
Step free access has now been restored at this station. 11 Jul 2026, 10:35 p.m.
Langley Berks
Step free access has now been restored at this station. 11 Jul 2026, 9:30 p.m.
London Bridge
Step free access has now been restored at this station. 11 Jul 2026, 5:20 p.m.
Camden Road
Step free access has now been restored at this station. 11 Jul 2026, 5:35 p.m.
Elm Park
Step free access has now been restored at this station. 11 Jul 2026, 10:25 p.m.
Canada Water
Step free access has now been restored at this station. 12 Jul 2026, 12:05 a.m.
South Tottenham
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.
King's Cross & St Pancras International
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.
Imperial Wharf
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.
New Cross
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.
Hackney Downs
Step free access has now been restored at this station. 12 Jul 2026, 3:55 a.m.
West Hampstead
Step free access has now been restored at this station. 12 Jul 2026, 3:20 a.m.
Bank
Step free access has now been restored at this station. 11 Jul 2026, 5:10 p.m.
Bank
Step free access has now been restored at this station. 11 Jul 2026, 5:40 p.m.
Bank
Step free access has now been restored at this station. 11 Jul 2026, 5:40 p.m.
Wembley Central
Step free access has now been restored at this station. 12 Jul 2026, 12:15 a.m.